Insights
Practical ideas for running a better business.
Short, plain-English articles on processes, people, sales and technology, for owners of small and medium-sized businesses.
Why new software rarely fixes a broken process
When something keeps going wrong, new software looks like the answer. Often the process needs fixing first. Here’s how to tell, and where to start.
Your bottleneck has a name
Every business has one step that limits everything else. Find it before you fix anything, and certainly before you automate anything.
AI automates the mess too
AI can give a small business real hours back, but only on a process that’s clear. Here’s what a process needs before you automate it.
How healthy is your business?
Answer 28 statements and see your strengths and the areas to look at first. Free, and nothing is stored.